Customer care · Updated 10 September 2026
Returns, replacements and cancellations
Report a problem
Contact care@lajnarp.com within 7 days of delivery if an item is damaged, defective, incomplete or different from what you ordered. Include the order number and clear photos or an unedited opening video so the supplier and courier can investigate quickly.
Eligibility
Products must be unused, with original packaging, accessories and labels. For health, hygiene and personal-care reasons, opened grooming or skin-contact products are returnable only when damaged, defective or incorrectly supplied. Product-specific exceptions shown before checkout also apply.
Resolution
After verification, we may arrange a replacement, return pickup, store credit or refund to the original payment method. Approved refunds are initiated after the returned item is received and checked; bank processing time is outside our control.
Cancellation
Email care@lajnarp.com immediately to request cancellation. We can cancel and refund an order only before it enters fulfilment. After dispatch, the return rules above apply.